Fitbit Force Recalled After Rash Of Rashes

by editors on February 24, 2014

Fitbit-Force-Both-650X0After a rising tide of complaints from users that Fitbit’s extremely popular Force fitness tracking device was causing a rash on users’ wrists, company CEO and co-Founder James Pack has officially stopped sales of the device and launched a voluntary recall of the product.

In a letter from the CEO on Fitbit’s corporate blog dated February 20, 2014, CEO Park explains:

“Late last year, we began selling Fitbit Force, our most advanced activity tracker,” Park says. “Recently, some Force users have reported skin irritation. While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers. On behalf of the entire Fitbit team, I want to apologize to anyone affected.”

Park says the company has run the Force through independent testing by “medical experts” and found “no issues with the battery or electrical systems,” but says that some users may be reacting to nickel in the stainless steel, the strap, or adhesives used in manufacturing the device. Through this testing Fitbit has “learned enough to take further action” and is conducting a voluntary recall of the $130 device.

The company has set up a dedicated recall page which directs users to fill out an online form. Fit bit will then send users an instruction kit on how to Return the Force for a refund. Fitbit says that once the Force is returned, a refund check will be sent directly to the user “within 2-6 weeks.” Fitbit Force users with other questions can call 888-656-6381.

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